Your website, kept fast, secure and up to date

Your site runs on software: the CMS, plugins and themes. We keep all of it current, the same way your phone and computer need updates. Skipped updates are the most common reason sites break or become vulnerable.

A typical WordPress site depends on its core software plus a theme and often a dozen or more plugins, each from a different developer releasing fixes on its own schedule. Once a plugin vulnerability is published, automated attacks targeting it often follow quickly, which is why leaving updates for months is risky. Updates can also clash with each other, so they are applied with a backup in place; if one causes a problem, the site can be restored while the conflict is sorted out. You never have to log in, check for updates or decide which ones are safe to run.

Changed your hours, prices, team photos or services? Send it over and we update the text, images and forms on your site at no extra charge.

Outdated information quietly costs business: a customer who shows up during hours that have changed, or calls about a service you no longer offer, rarely gives you a second chance. You do not need to know how the site works or where the right page is; a short email describing the change, with any new photos attached, is enough. New images are sized for the web before they go up, so fresh photos do not slow the site down. Form changes, such as adding a question or changing where submissions are sent, are covered too. Content updates are part of the Basic, Builder and Builder Premium plans.

On Basic and above, if your site breaks or gets hacked, we fix it at no extra cost. Think of it as insurance: without cover, emergency fixes typically run from $50 for a five-minute job to $1,000 or more. On Economy, repairs are billed at the $50 hourly rate.

Sites break for ordinary reasons: a plugin update that clashes with the theme, a change at the hosting company or an edit that went wrong. A hack is more urgent, because it can redirect visitors to spam pages or send junk email from your domain, which can get your genuine business emails marked as spam. Fixing a hack properly means removing the malicious code, finding and closing the way in and checking that nothing was left behind. With fixes included, you send one message and the work starts, without waiting on a quote or approving a bill first.

We keep regular backups of your site. If it is hacked, or something is deleted by accident, we restore it on the server side so you are back online and back in business.

A complete backup covers two parts: the files, such as images, the theme and plugins, and the database that holds your pages, settings and form entries. Restoring only one of them is often not enough, which is why both are included. Backups also make the rest of maintenance safe, because before updates or larger changes there is always a known good version to return to. Without one, a deleted page or an overwritten section can mean rebuilding work from scratch instead of a quick restore.

Most attacks are not personal. Automated bots look for outdated sites to break into, then use that server space to attack others or push spam. We run regular security scans and monitoring to keep yours from being one of them.

Scans check your site’s files for malware, unexpected changes and known weaknesses in the software it runs. Monitoring watches for warning signs between scans, such as repeated failed login attempts, a common sign of bots trying to guess passwords. Catching a problem early usually means a small fix, while a break-in that goes unnoticed for weeks can mean lost search rankings, spam sent in your name and a much bigger cleanup. Scans and updates work together: updates close known holes, and scans confirm nothing slipped through.

Have a question about your site, a tool, or your online strategy? Ask us. We look into it and come back with a clear answer within an agreed timeframe.

Questions come up constantly when you run a business online: whether a new booking app will work with your site, why your Google listing shows the wrong hours, or whether a marketing offer that landed in your inbox is worth the money. Instead of digging through forums or paying a consultant by the hour, you ask people who already know your site and how it is set up. Answers come in plain language, with a recommendation where one makes sense, so you can decide and move on. Advice is included on every plan, starting with Economy.

In the first week of each month you get a report showing how many people visited, how often, and where they came from, along with the security and maintenance work we did. Want help reading it? Just ask.

Seeing the numbers every month makes trends visible: a seasonal rise, a jump after a promotion or a slow decline that needs attention. Traffic sources are especially useful, because they show which efforts are paying off, for example whether customers mostly find you through Google, social media or links from other websites. The work log next to the numbers gives you a record of every update and scan, which is handy if you ever need to show that your site has been looked after. The report is included on Basic, Builder and Builder Premium.

New pages, features or design changes beyond what your site launched with. Each plan includes a set number of hours per month, shown in the plans above. Work beyond that is $50/hour or a fixed quote, whichever you prefer.

Hours can go toward anything that improves the site: a landing page for a promotion, a booking form, a refreshed home page section or a clearer services page. Because the time is already part of your plan, small improvements happen steadily instead of piling up on a wish list until they justify a separate project. Basic includes 1 hour a month, Builder 3 and Builder Premium 7. The larger allowances suit businesses that treat their website as an ongoing sales tool, testing new offers and pages rather than leaving the site unchanged for years.